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Effective September 2, 2026
Services, deliverables, timing, responsibilities, fees, and payment schedules are confirmed in a written proposal, statement of work, invoice, or signed client agreement before work begins. If a signed agreement conflicts with this page, the signed agreement controls.
Invoices are issued by CRESVANE INC. and are payable according to the due date and currency shown on the invoice or signed agreement. Work may be paused when an invoice is overdue. Clients are responsible for approved project expenses and applicable taxes stated in writing.
Deliverables are provided according to the agreed scope and timeline. Client feedback, approvals, access, and materials may affect delivery dates. Revisions beyond the agreed scope may require a written change in timeline and fees.
Cancellation requests must be submitted in writing. Before work begins, payments may be refunded less non-recoverable processing costs. After work begins, completed work, time already reserved or performed, and committed third-party costs remain payable as described in the applicable agreement.
If an invoice or deliverable appears incorrect, contact us within 7 calendar days. Refund eligibility is reviewed against the agreed scope, completed work, and client agreement. Approved refunds are returned to the original payment method. This does not limit rights that cannot be waived under applicable law.
Clients are responsible for timely approvals, accurate information, and having the rights to materials they provide. Clients remain responsible for final review, legal clearance, platform compliance, and lawful use of delivered materials.
Marketing and creative work involves judgment and external factors. Unless explicitly agreed in writing, CRESVANE Studio does not guarantee a particular revenue, audience, media, ranking, or performance outcome.
Questions about an engagement, invoice, cancellation, or refund may be sent to krys@cresvane.com.